Understanding the Expectations of Pakistani Libraries Users: A LIBQUAL Study , Shafiq Ur Rehman
نویسنده
چکیده
The conventional services and traditional role of university libraries is changed due to multiple sources of information, high demand of users, and application of information technology, competition among service sectors and high student enrolments. The university libraries are also facing different challenges such as advances in information technology, rising cost of material, increased accessibility of research materials via the Web and tentative budget allocations.
منابع مشابه
Perceptions of Pakistani Users about Library Service Quality: LibQUAL Comments, Shafiq Ur Rehman, Widad Mustafa El Hadi
There are at least eleven ways to listen the customers: transactional surveys, mystery shopping, new declining and lost customer surveys, focus group interviews, customer advisory panels, service reviews, customer complaint, comment, inquiry capture, total market surveys, employee field reporting, employee surveys and service operating data capture (Parasuraman as cited in Cook, Heath, Thompson...
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